Despite the scorching heat in Uttar Pradesh, uninterrupted and quality electricity supply is being ensured to the people of the state under the guidance of Chief Minister Yogi Adityanath. On one hand, the temperature is continuously making new records and a huge increase is being recorded in the demand for electricity, on the other hand, Uttar Pradesh. Power Corporation Limited is also setting new records in prompt disposal of consumer complaints. The department has demonstrated its efficiency and accountability by successfully resolving 99.24 percent of the total complaints received in May.
According to data, in the month of May Uttar Pradesh A total of 1855713 complaints were received from across the country. Out of these, 1841683 complaints were resolved in a timely manner. The rate of disposal of complaints was 99.24 percent, which is considered a remarkable achievement in the field of consumer service. Due to the continuous monitoring of Chief Minister Yogi Adityanath and the active working style of the Energy Department, consumers have got great relief.
Disposal of more than 6 lakh 30 thousand complaints in MVVNL
If we look at the data of complaints received on all the discoms of the state, 404173 complaints were registered in Paschimanchal Vidyut Vitaran Nigam Limited (PVVNL), while 359501 complaints were received in Dakshinanchal Vidyut Vitaran Nigam Limited (DVVNL). 633102 complaints were registered in Madhyanchal Vidyut Vitaran Nigam Limited (MVVNL), 338104 complaints were registered in Purvanchal Vidyut Vitaran Nigam Limited (PUVVNL) and 1,20,833 complaints were registered in Kanpur Electricity Supply Company (KESCO). Almost all the complaints received on all these discoms have been resolved.
Complaints resolved successfully
In which the complaints related to electricity supply have been highest. Apart from this, a large number of complaints regarding bill payment, bill modification, smart meter, meter related problems, service related complaints and complaints against employees were also received. However, departmental teams took prompt action on all these complaints and successfully resolved most of the cases. Maximum of more than 4 lakh 80 thousand complaints related to electricity supply were received in Madhyanchal Vidyut Vitran Nigam Limited. These complaints were continuously monitored and almost all the cases were resolved.
100% resolution of all complaints of PUVVNL
Similarly, more than 2 lakh 97 thousand complaints were registered in Paschimanchal Vidyut Vitran Nigam Limited, which were resolved 100 percent. More than 2 lakh 52 thousand complaints were received in Dakshinanchal Vidyut Vitran Nigam Limited and resolution of all the complaints was ensured. More than 2 lakh 13 thousand complaints were registered in Purvanchal Vidyut Vitran Nigam Limited, which were also 100 percent resolved. Whereas 94,944 complaints were received in Kesco area, on which all the complaints have been resolved by taking effective action.
Now consumers can lodge complaints online
UPPCL has also provided great convenience to consumers through expansion of digital services. Now consumers can not only register their complaint online but can also get information about its status sitting at home. Monitoring of complaints has become easier and transparent than before through 1912 complaint management system and online tracking facility.
Consumers can get information about the current status of their complaint by visiting the website and digital platform. Whereas Uttar Pradesh. Chairman of Power Corporation, Dr. Ashish Kumar Goyal continues to direct for timely disposal of complaints received on 1912. He said that the complaints received on 1912 should not be considered closed until the consumer is satisfied.
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