The Central Government, through the Central Pension Accounting Office (CPAO), has directed the Central Pension Processing Centers (CPPCs) of all authorized banks to deliver the monthly pension payment slip to every Central Civil Pensioner and Family Pensioner on time. The purpose of this step is to address the increasing complaints of pensioners, in which many people were facing problems due to not receiving their pension slips on time.
Why issued this instruction?
The Department of Expenditure of the Finance Ministry has clarified that a letter related to pensioners was also issued in February 2024. Despite this, many pensioners are still not receiving their pension payment slips on time. The pension slip contains important information such as pension amount credited, deductions, revisions and arrears. This information is very important for pensioners in their financial planning and record keeping.
CPAO has said in its new instructions that now the payment slip of any pensioner should not be missed. All bank CPPCs have been ordered to send slips to pensioners through all digital means including email, SMS and WhatsApp immediately after pension credit.
How to get pension slip?
Pensioners will no longer need to take any additional steps to get their pension slip. Bank CPPCs will send the slip to the registered mobile number or email of the pensioners as soon as the pension is credited. If the pensioner’s email is not available, the bank will have to provide it. This will ensure that every pensioner gets the slip on time and in an accessible format.
In this way, whether a pensioner is old or has less technical knowledge, he will be able to easily read and understand his pension slip. Besides, the slip received through digital medium will also make it easier for pensioners to track their financial records.
Benefits for pensioners
After this facility, pensioners will now be able to make their financial plans on time and with correct information. Also, no arrears, deduction or revision update will be missed. People will also be able to keep their pension records safe with the slip received through digital medium. With this change, pensioners will get both financial transparency and convenience. Both the government and banks will now ensure that pensioners get the correct account of their hard-earned money on time.
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